FAQs

REGISTRATION

Do I need to register and set up an account to be able to order?

Registration is required to place an order. As a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

What if I forget my username and password?

From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.

How do I register?

From the homepage, register by clicking on the ‘Account’ link beside the search bar. You will be directed to this page https://best-of-fresh.store/account/login and can start to create a new account. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided. Please provide a Valid and Active email address. The customer is responsible for providing the correct information necessary to receive email notifications and order status updates on time.

PLACING AN ORDER

How do I place an order?

All orders are placed online through the site. You may Shop according to Size by clicking on the size under the Menu Bar or simply click on the product you wish to purchase, choose the size and quantity and click on the ‘Add to Cart’ button, and proceed to either purchase additional items by clicking ‘Continue Shopping’ or to ‘Proceed to Checkout’ You may check the items in your Bag at any time and any page during your shopping by hovering over the ‘Basket’ icon at the topmost right of the page, right beside the Search. A number beside ‘Basket’ will correspond to the number of items you have saved in your cart.
Saving items in your Shopping Cart does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while Best of Fresh Store ensures that all items are adequately stocked, it is possible that the item you saved in your Cart may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your cart. You can visit the site regularly to check availability. If you are a registered user, you will be notified by a customer service representative of the availability of the items saved in your cart.

How soon will my order be processed?

All orders are processed immediately after payment has been confirmed.

Can I cancel my order?

Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.

PAYMENT

What are my payment options?

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

  1. Paypal
  2. Credit/Debit Card
  3. GCash
  4. PayMaya

Security

Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. CCI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the bustle.store Checkout page to complete your order. For more information on authentication, please contact your issuing bank.

DELIVERY

Where do you deliver?

For now, delivery is limited within Metro Manila only.

  • The customer is responsible for providing the correct and complete delivery details: Name of recipient b. House no. or lot/block/phase no., street name, city, province and zip code c. Unit no., floor building name, compound, street name, city, and zip code
  • The use of abbreviations is highly discouraged.
  • 6 Cirlces Online Services Inc. (Best of Fresh Store) may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.
  • If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.
  • The customer is responsible for providing a correct contact number, preferably a mobile number. Order notifications and status updates will be sent to the number provided. The customer is responsible to ensure that this number is active so as to receive the notifications on time.

How will my order be delivered?

Orders will be delivered by our official couriers is servicing your area.

How much do I have to pay for delivery?

There is a fixed shipping fee based on your location.

Where can I see the corresponding delivery charge?

Handling and Shipping charges will be added to the total price of the items in the Shopping Bag after all Shipping and Billing information has been submitted in the Check Out process.

I cannot receive the package myself. Can I ask someone else to receive it for me?

To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

What should I do if I find an irregularity in the package?

Please notify us through mail at customer@best-of-fresh.store in case of discrepancy and/or any signs of package tampering.

RETURN POLICIES

What should I do if I receive damaged items?

6 Cirlces Online Services Inc. (Best of Fresh Store) takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent leakages and breakages. In case of receipt of damaged items, please report thru customer@best-of-fresh.store within 30 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email.

 

Can I exchange the items I purchased online in the stores of 6 Cirlces Online Services Inc. (6COSI)?

Only items purchased from the 6COSI Online store can be exchanged through the site. Items purchased ONLINE shall not be allowed for exchange in 6COSI stores.

What are needed to have the damaged item exchanged?

Items should be returned with its original packaging complete with labels and tags. The original receipt should be sent back with the items.

Will the item for exchange be replaced immediately?

Upon receipt of the item, Best of Fresh Store will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:
  • Damage caused by customer’s improper handling
  • Merchandise already altered
  • Sale and Promo Items

Once item is approved for exchange, Best of Fresh Store will give the customer a unique Exchange number to be used as reference for the approved exchange transaction.

Is it possible to get a different item to replace my original purchase?

Best of Fresh Store will replace the item with exactly the same item or the same item of different size in good condition. If the item is no longer available, Best of Fresh Store will coordinate with the customer for a suitable replacement.

Is there a fee for delivery of the replaced item?

Best of Fresh Store will shoulder the courier/shipping expense for one time exchange of Regular Priced Items Only. For the succeeding exchange and exchange of Sale Items, Best of Fresh Store shall charge the courier/shipping expense to the customer. For damaged items, delivery of the replacement item to the customer shall be free of charge.

 

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